Terms of Use

1.Who we are

Muhkam is a software company based in Dubai, United Arab Emirates. We provide businesses in Egypt with WhatsApp systems that come with an AI assistant who answers their clients: Nuvella for hair salons and beauty centres, and Kliniva for clinics. Yasmin is Muhkam's AI assistant for sales and support on WhatsApp.

2.The free trial

• Every new business gets a 7-day free trial on a real account, with every feature of the system and the AI assistant, and no payment.
• One trial per WhatsApp number.
• Try before you connect your number: the demo works without any of your data. Inside your account you can test the assistant's replies with the «Test her» button before you switch her on, and she replies to nobody until you do.
• At the end of the trial, Yasmin asks whether you'd like to continue. If you don't reply or decide not to, the account stops and you owe nothing.

3.Price and payment

• The subscription is EGP 5,000 a month per system, everything included with the AI assistant.
• An extra WhatsApp number answered by the same assistant with the same information: EGP 1,000 a month per number. A second assistant with different information (a branch with different services or prices) is a second subscription.
• Payment is by InstaPay or bank transfer to the details we send you on WhatsApp. After transferring, send a screenshot of the transfer to Yasmin on WhatsApp; the team confirms the amount arrived and marks the invoice paid.
• While we confirm the transfer, we may extend your account by a few days so your work doesn't stop. If the transfer turns out not to have arrived, that extra time is withdrawn and we get in touch with you.
• All prices are in Egyptian pounds, and invoices are sent to you on WhatsApp.

4.Renewal and cancelling

• The subscription is monthly, with no long contract and no minimum term.
• There is no automatic renewal and no automatic charge, neither after the trial nor after any paid month.
• To continue: tell Yasmin on WhatsApp, and we send you the invoice and payment details.
• To stop: tell us on WhatsApp, and we'll sort everything out with you. Nothing to cancel, and no cancellation fee.

5.Refunds

We don't refund payments, because the 7-day free trial is there for you to be sure of the system before you pay. The only exception: if you choose to pay straight away without a trial, you have a 7-day money-back guarantee from the payment date.

6.The AI assistant and liability

• The AI assistant is software powered by artificial intelligence, not a person. She answers your clients in Egyptian Arabic based on the information you put in your account (services, prices, hours, policies…).
• AI can sometimes make mistakes. We do our best to keep her accurate: she doesn't invent prices, only books slots that are really free, and the system prevents double bookings. But we don't guarantee that every reply is correct or complete in every case.
• In clinics, the assistant gives no medical advice, diagnosis or medicine, and any medical question or emergency is handed to the clinic. Medical decisions are always the doctor's.
• You stay in charge: you make sure your information is correct and up to date, test the assistant before switching her on, follow your chats, and can take over any chat or switch her off at any time.
• The service is provided «as is». To the extent the law allows, we are not liable for indirect losses (such as a lost client or expected profit), and our total liability is never more than the subscription for the month in which the problem happened.
• The booking data in your account is backed up automatically every 24 hours.

7.WhatsApp

• The system works on your business's WhatsApp number, linked the same way as WhatsApp Web. Muhkam is not affiliated with WhatsApp or Meta.
• You are responsible for using your number in line with WhatsApp's terms.
• Nobody can guarantee WhatsApp's decisions about any number. But when the number is used to reply to people who message you, which is what the assistant does, the risk is very low. Don't use the system to send bulk messages to people who didn't ask for them.
• If your power or internet goes out, the system keeps running on our servers and answering your clients. If your phone stays offline for about two weeks, WhatsApp may unlink it, and you relink it with a code in a minute.

8.Data and privacy

• Your account data (clients or patients, bookings, services, form answers…) is stored on our own private servers.
• Your clients' numbers and details are seen only by you and the people you give access to. Our team only enters your account to help you when you ask for support.
• We never sell your data or your clients' data, never share it with anyone for marketing, and never use your clients' numbers for anything else.
• You can ask for a copy of all your account data at any time.
• When the subscription ends or is cancelled, the main account data is deleted after 14 days, and backups after 30 days.
• Details are in the privacy policy.

9.Support

Support is on WhatsApp with Yasmin, Muhkam's AI assistant, who sorts out most things straight away. Any real problem gets a ticket for our team, and we work to fix it as quickly as possible.

10.Acceptable use

You agree not to use the system for anything unlawful, to send spam or misleading messages, or to impersonate anyone. We may suspend an account that does.

11.Changes to these terms

We may update these terms from time to time. We'll tell you about any important change on WhatsApp before it applies, and the latest version is always on this page.

12.Governing law

These terms are governed by the laws of the United Arab Emirates. We always try to settle any disagreement amicably on WhatsApp first; if that isn't possible, the competent courts of the United Arab Emirates have jurisdiction.

13.Contact

WhatsApp: Yasmin, Muhkam · Email: hello@muhkam.ae · Website: yasmin.muhkam.ae